Laurène Raby
Responsable des Evénements, InterContinental Hanoi Westlake
I am passionate about the hospitality industry, especially interested in luxury hotels. I am a self motivated, outgoing and perceptive individual, with a strong attention to detail and excellent organizational skills.
I have proactively developed my skills and experience.
My natural interpersonal skills, cultural awareness and good language skills would ensure that I would add value for my employer.
92 contacts2009 - 2010-Follow-up of the construction site and the interlocutor with the suppliers
-Training and coordination of the staff ; raise it aware of the Quality of service
-Communications actions with local web sites, tourist guides and newspapers
-Organization of the Opening party around the wine Beaujolais
-Sales management : increasing sales by 50% during my employment
-Choice and purchases of the dishes & small equipment, conception of wines and drinks list; the business card
2008 - 2009- Sales management by phone, fax, post and Internet guarantying the reliability and quality of all reservations to the guests
- up-selling & yield optimization
- Cultivating a positive image of the company, enduring & promoting relationships with an international clientele
- Improving customer fidelity with high service standard ; by this way increasing the Revenue
2006 - 2007-Sales management by phone, fax, post and Internet
-Taking into consideration the guest needs in an appropriate manner
-Taking into account all available offers from the various hotel departments, up-selling
-Optimization of the room occupancy according to seasonal periods and hotel capacity, yield optimization
2006 - 2006-Answering and processing incoming calls, customer’s advice
-Quotation for private parties and functions
-Attendance during the receptions on commercial aspect as Lenôtre representative
- Planning & coordinating projects
2005 - 2005- Training and supervision of the Commis Waiters and new staff
- Welcoming, advising & serving guests in a courteous & effective manner
- Cultivating a positive image of the company, enduring & promoting relationships with an international clientele
- Dining room service
2004 - 2004-Administrative assistant in the sales banqueting department : conception of menus, signalization and various clerk works
-welcome & enquiries by phone
-Commis Waiter at the gastronomic restaurant and at the Brasserie
2003 - 2003Receptionist : check-in, check-out, assistance to groups
Conciergerie : welcome and enquiries
Bar, banqueting et room service : extensive work experience as commis Waiter & head waitress