Tania KOESTEN

INTERNATIONAL BUSINESS MANAGER (London, England)
• Development of the operating manual for this distribution office launched in April 2010 including accounting, sales & marketing, communication and operation procedures.
• Support with destinations trainings and business development (B to B)

CAMBODIA COUNTRY MANAGER (Siem Reap, Cambodia)
• Implementation of a Buffalo Tours office in Cambodia
• 2,000 guests carried in 2009
• General management including operation, sales, purchasing, marketing, product development, accounting and human resources management

SAIGON BRANCH MANAGER
Management of the following activities:
• Operation: controlled the service quality, supervised the relationship with our suppliers, monitored the complaints
• Sales: management of 3 points of sales. Negotiation and implementation of 2 tour desks in 5* Marriott Hotels in Ho Chi Minh City (Renaissance Riverside & New World Hotels)
• Marketing: developed new products, revised costing, created communication materials
• Public relations: participation to events and presentations
• Recruitment, training and staff appraisals: management of 13 employees, 10 guides and 4 drivers
• Accounting and administration

ASSISTANT TO DIRECTOR
• Involvement in the company strategy
• Development of the new “community lodge” concept in Vietnam (draft a business plan)
• Introduction of the project to investors

MANAGER FRENCH & GERMAN MARKETS
• Articulated a sales & marketing strategy (draft a marketing plan, choice of advertising campaigns, organization and participation to trade shows – ITB Berlin and WTM London, development of a sales call plan for B to B and B to C, negotiation of new contracts, management of new and existing partnerships) and monitored its implementation, resulting in a revenue growth of 100% over 2 years.