MEY Stephane

• Create and manage 2 loyalty programs for 2 types of retail channels (16 Big C supermarkets and 7 New Cho convenient stores).

• Oversee the design of the loyalty programs and all related features / enhancements.

• Develop and implement the business CRM tool and loyalty strategy to improve acquisition and retention of cardholders.

• Recruitment and training of the Loyalty Card helpdesk team and all operational functions of the scheme (including budget management, customer services queries, management of stock items and development of customer facing materials).

• Training of all operational teams (in stores) and ensure the good understanding of the loyalty programs.

• Creation and deployment of the loyalty program procedures (Standard Operating Procedures) in the stores.

• Drive growth and development of the Loyalty Cards rewards schemes to deliver positive change to membership volumes, purchase behavior and attrition.

• Define, implement and manage all marketing communications with Card members via email and direct mail.

• Work with other internal departments (IT, Legal, Purchasing dept.) to ensure all loyalty features are executed in all sales channels.

• Work with all existing agencies and suppliers to develop the service received and identify more efficient ways of working.

• Commercial development of logistics and international freight solutions for key accounts in Vietnam (Vietnamese and Foreign customers).

• Develop customer’s database and maintain relationships with them

• Ensure close follow up and strengthen cooperation with the customers

• Ensure that the clients are delivered with the required quality of service

• Take active part in the company promotion inside local market means representation of company at corporate functions to maximize network opportunities (participation in networking events and exhibitions)

• Navision ERP Project manager – Metal and FX currencies hedging operator in Korea and in Vietnam

• Deployment of ERP (Enterprise Ressources Planning) called Microsoft Navision for all Nexans subsidiaries in Vietnam (3) with the support of Tectura, the Nexans IT partner.

• Management of the metal hedging process (Copper and Aluminium metal). Reporting to the French Headquarter.

• Management of the Foreign Exchange currencies hedging process (SGD; USD; EURO; VND). Negotiation of banks terms in Vietnam.

Commercial development of business intelligence solutions in public and private procurement contracts for key accounts and small companies.

Negotiation and coordination of key accounts contracts.